We pack up your orders with greatest care what ever are the articles to send, and we do everything possible for your order to arrive undammaged.
If you receive a damaged carton or a damaged articles in your delivery, please check the following procedure.
All complaint of the consignee above his delivery of his order has to be done within 3 working days to the carrier, in accordance with the article L133-3 of the French Commercial Law. In case of a delivery against your signature, if, while delivered, it seems the carton is destroyed, you have to open it with the carrier to note any incident and to write a reserve on the delivery statement. In case of a delivery of a carton in the mail-box (not for international orders), you have to go to the Carrier office in the 2 following working days, to note with a person in charge the incident and fill a form of damaged delivery.
If an article is damaged in your delievry, you have to take a picture of the damaged article, put on the carton with the stamp label visible. This photo will be the proof of your complaint, also with the reserve or the form you have already made. This procedure is necessary in any case to treat your complaint. Without any note on the incident, no complaint will be treated by our office. As soon as the complaint will be accepted by the carrier, we will be able to send back the damaged article, not before. In case of a inclusive freaight charges (not for international deliveries), if the compensation is not total, we will ask you to pay the difference, as you haven't chosen the insurance on the delivery.
In any case, if the complaint is not notified to us within 3 working days, or if the procedure hasn't been followed, the complaint will be untreated.
